Your monthly fee gives you access to our team, technicians and vendors.   You are given a portal login to put maintenance tickets in for your residents.  We work with you to action that work-order.  

Note: The fee does NOT include work performed or coordination time.  You will be billed for the administrative, coordination time and the repairs/maintenance performed at the property. 

$75 is a nominal fee charged to make sure you are set up in our system and we are able to service your property as needs arise.  As a self-manager, you may find in some cases, it makes more sense to handle a repair/turnover or emergency without our services 

Nest DC does not include resident communications, leasing, marketing, compliance, bill pay and regulatory work.

Nest DC is available for repairs, updates, emergencies and for scheduled preventive maintenance

If there is an after-hours emergency your residents can call our after hours emergency line.

Our 24/7 emergency response ensures that any urgent maintenance issues are addressed promptly.  We are also gatekeepers.  We will triage every request to balance cost to owners, resident needs and offer interim solutions if possible to reduce cost.  We advocate for your property.    We partner with you to find the best course of action.  

The property owner is still responsible for recieving maintenance requests from residents.  

If you want to move forward with your tenant's request, you will put in a maintenance ticket in your online Appfolio Owner Portal.  

When we recieve the ticket, we will reach out to review the request and confirm our approach to solving the issue for you and your residents 

Full service management is full of activities including leasing, marketing, resident relations, compliance, emergency calls, maintenance coordination and more.  

A maintenance-only service is just that.  

Only maintenance is supported.  

Instead of having "a guy" that you call when somethign goes wrong, or the "I hope nothing goes wrong" tactic - you get access to our team and network - at our billable rates.

Your "guy" may not be available, but we have a 24/7 emergency line and deep bench of "guys" who can solve problems for your property and residents when needed. 

Nest DC will NOT maintain keys for your rental. 

Residents or owners will need to arrange for access for any repair, update, preventive maintenance ticket and even in an emergency. 

It's a liability for us, and you, to maintain keys for a property that we do not fully manage. 

As you know, coordination is often harder than the repair itself:) 

The monthly fee does NOT include resident coordination.  We will charge an hourly fee for resident coordination - and we can be efficient!

Our time will be focused on getting the ticket solved quickly and efficiently.  Think of us as the vendor, not the manager.  Resident relations are the managers responsibility - though of course, while we interract with yoru residents we will be clear, consistent and kind.  

The property owner is still responsible for recieving maintenance requests from residents.  

If you want to move forward with your tenant's request, you will put in a maintenance ticket in your online Appfolio Owner Portal.